Travel Consultant II- Chat Support
United States
Full time
J-84574
Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.
In this role, you’ll join our U.S. Military and Government team, specializing in seamless travel management services to our federal clients.
As a Chat Travel Consultant, you will provide outstanding customer service to Defense & Government travelers before, during, and after their business trips. Through our winning combination of outstanding people and innovative technology, we’re focused on ensuring that the travel experience of our customers is unforgettable from start to finish, for all the right reasons.
What You'll Do
- Consulting with travelers via Chat so that you can recommend tailored resolutions to immediately meet their needs
- Troubleshooting any customer travel issues via chat
- Assisting travelers by expertly booking and changing domestic and international flights, cars and hotels
- Multi-tasking as you will be conducting multiple customer conversations simultaneously
- Multi-account fast-paced environment
- 3+ years of experience as a Travel Consultant.
- Experience using Sabre GDS for domestic and international travel bookings.
- U.S. citizenship required due to Federal Government contract requirements.
- Strong commitment to providing excellent customer service.
- Good written and verbal communication skills in English.
- Comfortable using multiple computer systems and tools at the same time.
- Strong problem-