Remote German/English Customer Support Specialist

Wayfair is seeking a customer service specialist to support Wayfair customers via chat, SMS, and email. You will handle order-related inquiries, returns, replacements, refunds, and shipping questions, delivering empathetic, high‐quality service from a home office. The role requires a Bachelor's degree, fluent English and German at B2 level, strong listening and communication skills, tech fluency, and a reliable home internet connection.