Guest Advocate (Cashier or Front of Store Attendant/Cart Attendant) (T1038)

<p>Starting Hourly Rate / Salario por Hora Inicial: $17.00 USD per hour</p><div><div><div><div><p><b><span>ALL ABOUT TARGET</span></b><span> </span></p></div><div><p><span><span>Working at Target means helping all families discover the joy of everyday life. We bring that vision to life through our values and culture.<span> </span></span></span><a href="" target="_blank"><u><span>Learn more about Target here.</span></u></a><span><span> </span></span><span> </span></p></div><div><p><b><span>ALL ABOUT SERVICE & ENGAGEMENT </span></b><span> </span></p></div><div><p><span><span>Advocates of guest experience who welcome, thank, and exceed guest service expectations by focusing on guest interaction</span><span>, loyalty<span> </span></span><span>enrollment</span><span><span> </span></span><span>and<span> </span></span><span>store cleanliness</span><span>.</span><span><span> </span>Advocates<span> </span></span><span>of</span><span><span> </span>both in-store and digital services and solutions who are knowledgeable about capabilities and features that drive adoption,<span> </span></span><span>usage</span><span><span> </span>and<span> </span></span><span>ultimately guest</span><span><span> </span>loyalty. Empowered to make shopping quick and easy for guests at the<span> </span></span><span>checklanes</span><span>, guest services, gift registry, pick-up and drive up while ensuring exceptional quality.</span></span><span> </span></p></div><div><p><b><span>At Target</span><span>,</span><span><span> </span>we believe in our team members having meaningful experiences that help them build and develop skills for a career. The role of a Guest Advocate can provide you with the</span><span><span> </span>ski</span><span>l</span><span>ls and experience of</span><span>: </span></b><span> </span></p></div><div><ul><li><span><span>Communicating</span><span><span> </span>and interact</span><span>ing</span><span><span> </span>with guests to build<span> </span></span><span>a</span><span><span> </span></span><span>welcoming<span> </span></span><span>guest experience</span></span><span> </span></li></ul></div><div><ul><li><span><span>Blending</span><span><span> </span>problem solving and decision making to positively<span> </span></span><span>impact</span><span><span> </span>the guest experience and resolve guest concerns </span></span><span> </span></li></ul></div><div><ul><li><span><span>A</span><span>dapt</span><span>ing</span><span><span> </span>to different guest interactions and situations</span></span><span> </span></li></ul></div><div><ul><li><span><span>P</span><span>romoting and engaging around<span> </span></span><span>various benefits</span><span>,<span> </span></span><span>offerings</span><span><span> </span>and services </span></span><span> </span></li></ul></div><div><p><b><span>As<span> </span></span><span>a</span><span><span> </span></span><span>Guest</span><span><span> </span>Advocate,<span> </span></span><span>no two days</span><span><span> </span>are ever the same, but a typical day will<span> </span></span><span>most likely include</span><span><span> </span>the following responsibilities:</span></b><span> </span></p></div><div><ul><li><span><span>Create an Easy, Inspiring and Friendly guest experience by delivering on the following commitments:</span></span><span> </span></li></ul></div><div><ul><li><span><span>Greet:</span></span><span> </span></li></ul></div><div><ul><li><span><span>10ft: be friendly – smile, make eye contact, or wave</span></span><span> </span></li></ul></div><div><ul><li><span><span>4ft: greet the guest, smile and<span> </span></span><span>initiate</span><span><span> </span>a warm, helpful interaction</span></span><span> </span></li></ul></div><div><ul><li><span><span>Help guests find what they need and/or resolve issues to ensure a smooth, easy shopping experience</span></span><span> </span></li></ul></div><div><ul><li><span><span>End every guest transaction with a sincere thank you</span></span><span> </span></li></ul></div></div><div><div><ul><li><span><span>Actively support team efforts and<span> </span></span><span>assist</span><span><span> </span>peers in other areas while<span> </span></span><span>maintaining</span><span><span> </span>a positive and respectful attitude</span></span><span> </span></li></ul></div><div><ul><li><span><span>Adjust to business and guest needs to deliver an easy and inspiring guest experience</span></span><span> </span></li></ul></div><div><ul><li><span><span>Demonstrate a service culture that prioritizes the guest service experience by delivering the service standard </span></span><span> </span></li></ul></div><div><ul><li><span><span>M</span><span>ake the guest aware of current promos</span><span>,</span><span><span> </span></span><span>store<span> </span></span><span>activities</span><span><span> </span>and events</span><span>.</span><span><span> </span>Understand and show guests how to use the features and offerings within the Target<span> </span></span><span>App</span><span><span> </span>including Wallet.</span></span><span> </span></li></ul></div><div><ul><li><span><span>Know and speak<span> </span></span><span>to</span><span><span> </span>the benefits of Target Loyalty programs with every guest and<span> </span></span><span>assist</span><span><span> </span>with application</span><span>,</span><span><span> </span>sign-up</span><span>, and signing in</span><span><span> </span>as needed</span><span>.</span></span><span> </span></li></ul></div><div><ul><li><span><span>S</span><span>can and bag all guest items efficiently,<span> </span></span><span>accurately</span><span><span> </span>and in compliance with food safety standards and company best practices</span><span>.</span></span><span> </span></li></ul></div><div><ul><li><span><span>Work efficiently to minimize guest wait time while<span> </span></span><span>maintaining</span><span><span> </span>guest service and accuracy</span><span>.</span></span><span> </span></li></ul></div><div><ul><li><span><span>Be familiar with<span> </span></span><span>Order Pick-Up, Drive Up and<span> </span></span><span>online<span> </span></span><span>ordering</span><span>,</span><span><span> </span>and know how to direct the guest to enroll, activate and use the</span><span>se features</span><span>.</span></span><span> </span></li></ul></div><div><ul><li><span><span>Attempt every return</span><span><span> </span>or exchange</span><span><span> </span>and follow register prompts</span><span>;</span><span><span> </span></span><span>partner</span><span><span> </span></span><span>with immediate<span> </span></span><span>l</span><span>eaders as needed to help solve</span><span><span> </span>issues</span><span><span> </span>for the guest</span><span><span> </span></span><span>while following Target</span><span>’</span><span>s policies and procedures</span><span>.</span><span> </span></span><span> </span></li></ul></div><div><ul><li><span><span>Maintain a clean, clutter free work area</span><span><span> </span></span><span>by<span> </span></span><span>gathering</span><span><span> </span></span><span>unpurchased</span><span><span> </span>items, baskets, and hangers</span><span><span> </span>for removal</span><span>.</span></span><span> </span></li></ul></div><div><ul><li><span><span>Stock supplies during store<span> </span></span><span>open</span><span><span> </span>hours while being available<span> </span></span><span>for the guest</span><span>.</span></span><span> </span></li></ul></div><div><ul><li><span><span>Demonstrate a culture of ethical conduct,<span> </span></span><span>safety</span><span><span> </span>and compliance</span><span>.</span></span><span> </span></li></ul></div><div><ul><li><span><span>Work in a safe manner<span> </span></span><span>at all times</span><span>;<span> </span></span><span>comply with</span><span><span> </span>all safety policies</span><span>,</span><span><span> </span></span><span>best practices</span><span>, and training; report hazards and correct where possible. </span></span><span> </span></li></ul></div><div><ul><li><span><span>Support guest services such as order pick up (OPU), Drive-up (DU) Orders,</span><span><span> </span>DU<span> </span></span><span>Returns and<span> </span></span><span>maintain</span><span><span> </span>a compliance culture while executing those duties, such as compliance with federal, state, and local<span> </span></span><span>adult beverage</span><span><span> </span>laws.</span></span><span> </span></li></ul></div><div><ul><li><span><span>All other duties<span> </span></span><span>based</span><span><span> </span>on business needs</span><span>.</span></span><span> </span></li></ul></div><div><p><b><span>WHAT WE ARE LOOKING FOR</span></b><span> </span></p></div><div><p><b><span> </span></b><span> </span></p></div><div><p><b><span>This m</span><span>ay</span><span><span> </span>be the right job for you if:</span></b><span> </span></p></div></div><div><div><ul><li><span><span>You enjoy interacting and helping others - including guests that<span> </span></span><span>shop</span><span><span> </span>our store and fellow team members you work with</span><span>. </span></span><span> </span></li></ul></div><div><ul><li><span><span>You thrive in a fast-moving, highly<span> </span></span><span>active</span><span><span> </span>and physically demanding role, where teamwork, flexibility, and creative problem solving are key to success. </span></span><span> </span></li></ul></div><div><ul><li><span><span>You are open to<span> </span></span><span>working</span><span><span> </span>a flexible work schedule with varying hours,<span> </span></span><span>days</span><span><span> </span>or shifts (including nights, weekends,<span> </span></span><span>holidays</span><span><span> </span>and other peak shopping times).</span></span><span> </span></li></ul></div><div><p><b><span>The good news is that we have some amazing training that will help teach you ever</span><span>y</span><span>thing you need to know to be a<span> </span></span><span>Guest</span><span><span> </span>Advocate.</span><span><span> </span></span><span>But</span><span>,</span><span><span> </span>there are a few<span> </span></span><span>skills</span><span><span> </span>you<span> </span></span><span>should have from the get-go:</span></b><span> </span></p></div><div><ul><li><span><span>Communicating effectively, including using positive language and attentive to<span> </span></span><span>guests</span><span><span> </span>needs</span></span><span> </span></li></ul></div><div><ul><li><span><span>Welcoming and helpful attitude toward guests and other team members</span></span><span> </span></li></ul></div><div><ul><li><span><span>Attention to detail<span> </span></span><span>while prioritizing</span><span><span> </span>tasks </span></span><span> </span></li></ul></div><div><ul><li><span><span>Willing to educate guests and<span> </span></span><span>engage around<span> </span></span><span>products and services</span></span><span> </span></li></ul></div><div><ul><li><span><span>Ability to communicate on multiple frequency devices and<span> </span></span><span>operate</span><span><span> </span>handheld scanners, and other technology equipment as directed</span></span><span> </span></li></ul></div><div><ul><li><span><span>Work both independently and with a team</span></span><span> </span></li></ul></div><div><ul><li><span><span>Capability to remain focused and composed in a fast-paced environment and<span> </span></span><span>accomplish</span><span><span> </span>multiple tasks within established<span> </span></span><span>timeframes</span></span><span> </span></li></ul></div><div><ul><li><span><span>Resolve guest questions quickly on the spot</span></span><span> </span></li></ul></div><div><p><b><span>We are an awesome place to work and care about our teams, so we want to make sure we are clear on a few more basics that we expect:</span></b><span><span> </span></span><span> </span></p></div><div><ul><li><span><span>Accurately handle</span><span><span> </span></span><span>checkout operations</span><span>, transactions</span><span>,</span><span><span> </span></span><span>and</span><span><span> </span>support cash office operations as needed</span><span>.</span></span><span> </span></li></ul></div><div><ul><li><span><span>Scan,<span> </span></span><span>handle</span><span><span> </span>and move merchandise efficiently and safely, including<span> </span></span><span>frequently</span><span><span> </span>lifting or moving<span> </span></span><span>product up to 10 pound</span><span>s</span><span><span> </span></span><span>and occasionally lifting or moving merchandise up to 4</span><span>4</span><span><span> </span>pounds </span><span>without<span> </span></span><span>additional</span><span><span> </span>assistance from others.</span></span><span> </span></li></ul></div><div><ul><li><span><span>Flexible work schedule (e.g., nights,<span> </span></span><span>weekends</span><span><span> </span>and holidays); come to work when scheduled,<span> </span></span><span>work scheduled shifts and take required meal</span><span><span> </span>and rest breaks</span></span><span> </span></li></ul></div><div><ul><li><span><span>Ability to remain mobile for the duration of a scheduled shift (shift length may vary).</span></span><span> </span></li></ul></div></div><div><div><ul><li><span><span>Capable of working in and exposure to varying temperatures, humidity, and other elements while performing certain job duties including but not limited to Drive-Up, carryout, etc.</span></span><span> </span></li></ul></div></div></div></div><p>Find competitive benefits from financial and education to well-being and beyond at <a href="" target="_blank"><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span> Eligibility</b></p>Please paste this url into your preferred browser to learn about benefits eligibility for this role: | Pegue esta URL en su navegador preferido para obtener información sobre la elegibilidad de este puesto para recibir beneficios: with Disabilities Act (ADA)</b></p><p><span>In compliance with state and federal laws, Target will make reasonable accommodations for applicants with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process, please reach out to candidate.accommodations@HRHelp.Target.com. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed through this channel.  </span></p>Applications for this role are accepted on an ongoing basis and there is no application deadline. Las solicitudes para este puesto se aceptan de forma continua y no hay fecha límite de solicitud.

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